FREQUENTLY ASKED QUESTIONS
If there is anything not answered below or you have a query, please contact us.
HOW LONG DO ITEMS TAKE TO ARRIVE?
Every item manufactured is made custom and fully customised on order. Dispatch time varies on a per-product basis, please check the product descriptions for the most up to date timings. Delivery time is dependant on your location and shipping method chosen. We ship from the UK.
HOW DO I CARE FOR MY GARMENTS?
- Wash your garments inside out
- Wash no hotter than 40°C
- DO NOT tumble dry
- Do NOT iron on print directly
WHAT MATERIALS ARE USED IN THE GARMENTS?
On certain products we de-label. Please make sure you have read the product page to establish that you have no allergic reactions to the garment makeup.
CAN I TAG YOU ON PHOTOS WEARING THE ITEMS?
Yes please, that’s our favourite part! Please tag us at @MotoLokoUK on Facebook and Instagram or send us the photo to feature through social media.
CAN I ORDER AND PAY VIA TELEPHONE OR SOCIAL MEDIA?
To ensure we get your order 100% right, we’d prefer it if all orders could be placed via the website. If you are having any trouble, please reach out via Email or Social Media.
WHAT ARE YOUR BUSINESS HOURS?
9am to 5pm Monday to Friday (UK Time). We will however try to reply via social media as quickly as possible.
CAN I GET A DISCOUNT?
Possibly, please check the header of the website for any latest offers.
WHERE DOES THE MOTOLOKO LOGO APPEAR ON CUSTOMISED ITEMS?
Varies from product to product- please check individual designs.
CAN I RETURN ITEMS / GET A REFUND?
Customised items cannot be returned or refunded as they can not be resold.
Items that are not customised can be returned (at buyer’s cost) within 7 days and must be in perfectly resalable condition. Once inspected by us, a refund will be issued.
WHAT SIZE ARE THE ITEMS?
Each item has its own size chart and sizes in inches on selection options, please make sure the item will fit before order. Please get in touch before ordering if you have any concerns.
CAN I SEE MY DESIGNS BEFORE PRODUCTION?
Unfortunately we can not show you your designs before production due to work load and productions times. Please make sure you type your name and number correctly on order.
ARE ITEMS PRINTED OR EMBROIDERED?
Please check descriptions before ordering as this varies from product to product.
CAN I ORDER BESPOKE COLOURS OR DESIGNS THAT ARE NOT LISTED ON THE WEBSITE?
Unfortunately we can only product colours and designs listed on the website.
CAN I CHANGE MY MIND ON DESIGN AND COLOURS ONCE ORDERED?
Our system automatically sends your order to our factory to decrease production time.
This makes it very hard to make changes – if you have made a mistake (please check and double check before purchase) then contact us within 2 hours of purchase and we will endeavour to help but unfortunately will not be able to if items are in production.
CAN YOU SPONSOR ME?
We’re pleased to announce our 2021 Support Programmes are live and accepting applicants. Please read the requirements of each programme carefully.
CAN I COLLECT MY ITEMS?
Items are produced in our commercial factory and unfortunately can not be collected. We may arrange product drops or stands at tracks around the UK/Europe throughout the year – these will be promoted via social media.
DO YOU ONLY SUPPORT ENGLISH CHARACTERS AND NUMBERS?
At the moment we only support English language characters (A-Z), this may change in the future.
HOW CAN I BE FEATURED ON YOUR SOCIAL MEDIA?
I HAVEN’T RECEIVED MY ORDER CONFIRMATION EMAIL – WHERE IS IT?
If your email provider is Hotmail or Yahoo, we can sometimes have issues with our emails being received. Please check spam and junk folders then contact us.
ARE COLOURS EXACTLY LIKE ON THE SCREEN?
Differences in screen calibration mean that the colours shown on the website may differ to the real thing, please check the example gallery or contact us with any concerns.
HOW MANY LETTERS CAN I HAVE FOR MY PRINTED NAME AND NUMBER?
You can have a maximum of 13 characters (including spaces) for the printed name, and a maximum of 4 numbers.
ARE ITEMS UNISEX?
The majority of our range is unisex. Others are manufactured to fit genders specifically.
WHAT ARE YOUR SOCIAL MEDIA PAGES?
WHAT ARE THE WASHING INSTRUCTIONS?
Each item has its own washing label and instructions, please check before washing garments and contact us with any concerns.